Terms & Conditions

Effective Date: 21/07/2025

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Welcome to ZolaVi! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using www.zolavi.com (the “Site”), you agree to comply with and be bound by the following terms. If you do not agree, please do not use our site or services.

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1. Who We Are

ZolaVi is a platform dedicated to curating soulful travel experiences, rooted products, and community-based stays that inspire meaningful connections and purpose-driven journeys.

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2. Services and Bookings

a. Curated Experiences & Soulful Stays

• All trips, accommodations, and experiences are subject to availability.

• Prices may vary depending on season, availability, group size, and customization.

• A deposit or full payment may be required to secure your booking. Details will be shared during the inquiry or quotation process.

b. Rooted Products

• Products are handmade or locally sourced; slight variations may occur.

• Fulfillment timelines and shipping details will be confirmed at the time of order.

3. Payments and Refunds

• Payments can be made through accepted payment methods listed on our site or invoice.

• For travel services, cancellation policies vary per experience and partner. These will be shared prior to confirmation.

• Product purchases are non-refundable unless the product is defective or damaged on arrival. Please report issues within 3 days of delivery.

• Refunds (if applicable) will be processed within 14 business days.

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4. User Conduct

By using our Site or services, you agree not to:

• Misuse our content, images, or brand for commercial purposes without permission

• Use the Site for unlawful or unethical purposes

• Provide false or misleading information during bookings or inquiries

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5. Intellectual Property

All content, images, logos, and materials on the Site are the property of ZolaVi or our partners. You may not reproduce, republish, or distribute any materials without prior written consent.

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6. Liability Disclaimer

While we strive to offer meaningful, well-curated experiences and quality products, ZolaVi shall not be held liable for:

• Delays, cancellations, or issues caused by third-party service providers

• Injuries, losses, or damages arising from travel or activities booked through us

• Customs or shipping delays for product orders

You are responsible for understanding the risks of travel and ensuring you have adequate travel insurance.

 

7. Privacy

Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site implies acceptance of any revised terms.

9. Governing Law

These Terms are governed by the laws of Kenya, and any disputes shall be subject to the jurisdiction of the courts in [Iv

10. Contact Us

For any questions or concerns about these Terms, please contact:

ZolaVi
Email: info@zolaviltd.com